Privacy Policy

1. Introduction

Symreach ("we," "us," or "our") operates the Symreach platform available at symreach.com. Symreach is a software-as-a-service (SaaS) communication platform designed for licensed insurance professionals. Our platform enables insurance agents and agencies to communicate with their clients via SMS, manage appointments, and maintain compliant client relationships.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our platform, including through SMS text messages. Please read this Privacy Policy carefully. By using our platform or engaging with messages sent through our platform, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, and email address provided directly by you or by the insurance agent you are working with.
• Insurance Inquiry Data: Information related to your insurance needs, including the type of insurance sought (e.g., health, life, auto, home), geographic location, and inquiry details.
• Communication Data: SMS message content, timestamps, opt-in/opt-out status, and message delivery information exchanged between you and your insurance agent through our platform.
• Device and Technical Data: Mobile carrier information, device type, and message delivery metadata.
• SMS/Messaging Data: Records of text message communications, consent timestamps, opt-in method, and opt-out requests processed through our platform.

3. How We Collect Information

We obtain your personal information from the following sources:

• Directly From You: When you submit a consultation request form, respond to SMS messages, opt in to receive communications, or otherwise interact with our platform.
• From Your Insurance Agent: Licensed insurance agents and agencies who use our platform may add your contact information to manage their client relationships. These agents maintain direct relationships with you and are responsible for ensuring proper consent has been obtained.
• Automated Collection: We automatically collect technical data when messages are sent and received through our platform, including delivery status and timestamps.

4. How We Use Your Information

We use your personal information for the following purposes:

• To facilitate communication between you and the insurance agent or agency you are working with.
• To send you SMS text messages regarding your insurance inquiry, appointment reminders, policy information, and related communications — only with your consent.
• To process opt-in and opt-out requests and manage your communication preferences.
• To maintain records of consent and communication for compliance purposes.
• To improve and optimize our platform and communication services.
• To comply with legal obligations and enforce our Terms of Service.

6. Data Sharing and Disclosure

We may share your personal information only in the following limited circumstances:

• With Your Insurance Agent: We share your communication data with the specific insurance agent or agency you are working with through our platform. This is necessary to facilitate the agent-client relationship you have established.
• Service Providers: We share information with third-party service providers who assist us in operating our platform, including our SMS messaging provider (Twilio), cloud hosting providers, and analytics services. These providers are bound by contractual obligations and non-disclosure agreements to protect your information and may only use it to provide services to us.
• Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication requirements for platform users
• Regular security assessments and monitoring
• Secure data storage with trusted cloud infrastructure providers

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active client communication data is retained for the duration of the agent-client relationship and any reasonable follow-up period.
• Opt-out records and suppression lists are retained indefinitely to ensure we continue to honor your preferences.
• Message history is retained for compliance and quality assurance purposes.
• Upon request, we will delete your personal information within 30 days, except where retention is required by law or necessary to maintain suppression lists.

9. Your Rights and Choices

You have the following rights regarding your personal information:

• Opt-Out of SMS: Reply STOP to any SMS message to immediately stop receiving text messages. You will receive a one-time confirmation and no further messages will be sent.
• Get Help: Reply HELP to any SMS message for assistance, or contact us directly at support@symreach.com.
• Access Your Data: You may request a copy of the personal information we hold about you by contacting us at support@symreach.com.
• Request Deletion: You may request the deletion of your personal information by emailing support@symreach.com. We will process your request within 30 days, subject to any legal retention requirements.
• Correct Your Data: You may request corrections to any inaccurate personal information we hold about you.
• Withdraw Consent: You may withdraw your consent to data processing at any time by contacting us or replying STOP to any message.

10. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• No Sale of Personal Information: We do not sell personal information as defined by the CCPA.

To exercise your CCPA rights, please contact us at support@symreach.com. We will respond to verifiable requests within 45 days.

11. Children's Privacy

Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a minor, please contact us at support@symreach.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website with a revised "Last Updated" date. Your continued interaction with our platform after any changes constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact us at: